FAQ

We accept returns and exchanges within 30 days of delivery with tags intact and in the product’s original condition. Every request is handled personally and with fairness, because we want you to feel as good about our service as you do in our clothes.

Initiate return/exchanges here.

If you face any difficulty with the process, our Customer Care team is here to assist you. You can reach us at connect@vahro.in or 02250164000.

All returns and exchanges within India are completely free of charge. Vahro covers the logistics as part of your premium experience, ensuring the process feels smooth, simple, and well taken care of.

If your order is delayed, please don’t worry. You can contact our Customer Care team at connect@vahro.in or 022-50164000, and we’ll provide an update on your shipment. If needed, we will assist you with rescheduling, tracking, or initiating a return/exchange once your order arrives.

If any item is missing from your order, please contact our support team within 48 hours of delivery. Share our ORDER ID and a photo of the package received, and our team will resolve the issue at the earliest.

Our delivery timelines are designed for efficiency without ever compromising care:

• Metro & Tier 1 Cities: 1–4 business days
  
• Tier 2 & Tier 3 Cities: 3–7 business days
  
  Each shipment is handled with precision to ensure your order arrives safely, neatly packed, and on time

Each product page includes a detailed Size Guide with body measurements and fit notes to help you make the right choice. If you’re unsure, our team connect@vahro.in can assist you personally with guidance on fabric stretch, silhouette, and fit , so you get a piece that feels tailored to you

If you notice an error in your shipping address, please contact our Customer Care team immediately at connect@vahro.in or 022-50164000. We will try to update the address before the order is dispatched. If the order has already been shipped, you may need to follow the standard return/exchange process once the parcel is delivered.

Each piece is created in limited batches using superior fabrics, precise construction, and thoughtful detailing. We don’t chase trends or mass production , we focus on longevity, comfort, and craftsmanship. At Vahro, a garment isn’t just made; it’s built to last, to be worn, lived in, and appreciated for years

Currently, we do not offer on demand alterations or customization. However, we have sizes for everyone, please refer to our size guide before placing an order. If an item doesn’t fit as expected, you can follow our return/exchange process for a replacement or refund.